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Using this Manual

June 2017

If you are new user, please read this short guide before accessing the body of the manual.


  1. Introduction
  2. Display and Browser Options
  3. Structure of the Manual
  4. Amendments
  5. Planned Updates
  6. How to Find a Chapter
  7. Terminology
  8. Keywords and Search
  9. Register for Updates
  10. Copyright
  11. Printing and Retaining Copies

1. Introduction

Welcome to the Leeds Children’s Social Work Services Procedures Manual.

This manual is designed to be easy to use and it is worth taking the time to read this guide so that you can get the best from the manual.

In essence, this manual is a website which operates in the same way as the other websites that you use.

The manual and its site will be maintained on a regular (at least six monthly) basis and you will be able to contribute to this process by sending any comments that you have to your manager.

2. Display and Browser Options

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout please use these accessibility buttons:


which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

3. Structure of the Manual

This manual contains the policies, procedures and guidance for Leeds Children's Social Work Services. In this manual, the Leeds Children's Social Work Services overarching Policies, Values and Principles are located in one Chapter, which users are required to familiarise themselves with before proceeding to the main body of the Manual. These Policies, Values and Principles are located in a Chapter called 'Values' - available from the left hand side of the screen.

The Resources and Forms Library contains forms, leaflets and other documents in use for the purposes of conducting procedures contained in this manual.

4. Amendments

Click here to view a table containing a comprehensive list of new and amended chapters added to the manual in June 2017.

If you click on the titles and you will be taken straight to the new or updated chapters. Using this table helps you identify at a glance what has changed in the manual.

However, new and updated chapters are also noted in the contents list and where relevant, in the scope boxes of the chapters.

5. Planned Updates

The next scheduled update of this manual will go live in December 2017.

All new material for inclusion must be saved in Word format and any amendments to current procedures must be set out using the "track changes" feature of Word.

6. How to Find a Chapter

Procedures and guidance are located in individual 'Chapters' which are available from a 'traditional' Contents List - on the left hand side of the screen.

6.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The manual contains procedures categorised under a number of Service Sectors, like 'Looked After Services'.

SECTIONS: Within each Service Sector e.g. 'Looked After Services', you will find a Section (group of procedures) like 'Adoption and Permanence'.

CHAPTERS: Under each Section, you'll find individual Chapters/Procedures e.g. 'Adoption Case Records'

You can search for a Chapter - If you aren't sure which service or section to look in, try 'Search' which will help you identify specific Chapters and sub headings within Chapters.

7. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Home' and 'Resource' this is a generic term which means Children’s Home, Foster Home
'Child' or 'Young Person' both these terms are used to mean any child under the age of 18
'Staff' or 'Carer' means all Staff and Carers (including) whether employed or not
'Manager' means Team Manager, it also means YOT Team Manager
'Line Manager' means the first Line Manager of a team/service
'Parent' means person with Parental Responsibility
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. OFSTED.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.
'Child Looked After' (CLA) In Leeds, a Looked After Child is known as a Child Looked After.

8. Keywords and Search

8.1 Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms is available such as Significant Harm (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

Many Keywords are highlighted in the body of procedures, but you can search for the Keyword you need: Go to the Keywords Index, on the left hand side of the screen, or, use 'Search'.

8.2 Search

We have provided a Search function, available from the relevant button on the left hand menu bar. This will enable you to search for Chapter/Procedure titles and sub-sections within Chapters.

It will provide the best results if you know the title of the chapter or sub section, or if you have a good idea what the title is.

You may have to try different or alternative spellings/terms before you get the result you are looking for.

9. Register for Updates

We recommend that you register with us to automatically receive notification when the manual is updated, and be informed about the briefing papers we regularly publish.

Click on the ‘Register for Updates’ button on the left side of the screen, to complete and send your details to us.

11. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Leeds Children’s Social Work Services.

12. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure.

Please note, copies may be printed for reference only, they may NOT be retained for more than 3 working days or used for any other purpose.