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Using the Procedures

June 2018

If you are new user, please read this short guide before accessing the online procedures.


  1. Introduction
  2. Display and Browser Options
  3. Structure of the Procedures Site
  4. Amendments
  5. Planned Updates
  6. How to Find a Chapter
  7. Terminology
  8. Keywords and Search
  9. Register for Updates
  10. Copyright
  11. Printing and Retaining Copies

1. Introduction

Welcome to the Leeds Children’s Social Work Services online procedures.

The procedures are designed to be easy to use and it is worth taking the time to read this guide so that you can get the best from site.

The procedures will be reviewed and updated on a regular (at least six monthly) basis and you will be able to contribute to this process by sending any comments that you have to your manager.

2. Display and Browser Options

People with a visual impairment may have difficulty accessing the online procedures.

To change the size of the text/layout please use these accessibility buttons:


which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

3. Structure of the Procedures Site

This site contains the policies, procedures and guidance for Leeds Children's Social Work Services. The Leeds Children's Social Work Services overarching Policies, Values and Principles are located in one Chapter 'Values' which can be accessed from the blue buttons on the left hand side of the screen.

The Resources and Forms Library contains forms, leaflets and other documents associated to the use of these procedures

4. Amendments

Click here to view a table containing a list of new and amended chapters added in June 2018.

If you click on the titles and you will be taken straight to the new or updated chapters. Using this table helps you identify at a glance what has changed.

However, new and updated chapters are also marked in the contents list and where relevant, in the scope boxes of the chapters.

5. Planned Updates

The next scheduled update to the procedures will go live in January 2019.

All new material for inclusion must be saved in Word format and any amendments to current procedures must be set out using the "track changes" feature of Word.

6. How to Find a Chapter

Procedures and guidance are located in individual 'Chapters' which are available from a 'traditional' Contents List - on the left hand side of the screen.

You can also search for a Chapter - If you aren't sure which service or section to look in, try 'Search' which will help you identify specific Chapters and sub headings within Chapters.

7. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Home' and 'Resource' this is a generic term which means Children’s Home, Foster Home
'Child' or 'Young Person' both these terms are used to mean any child under the age of 18
'Staff' or 'Carer' means all Staff and Carers (including) whether employed or not
'Manager' means Team Manager, it also means YOT Team Manager
'Line Manager' means the first Line Manager of a team/service
'Parent' means person with Parental Responsibility
'Regulatory Authority' Regulatory Authority is the generic term used in the procedures to describe the independent regulatory body responsible for inspecting and regulating services e.g. OFSTED.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.
'Child Looked After' (CLA) In Leeds, a Looked After Child is known as a Child Looked After.

8. Keywords and Search

8.1 Keywords

The procedures links to a large glossary (Keywords) such as Significant Harm (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

Many Keywords are highlighted in the body of procedures, but you can search for the Keyword you need: Go to the Keywords Index, on the left hand side of the screen, or, use 'Search'.

8.2 Search

We have provided a Search function, available from the relevant button on the left hand menu bar. This will enable you to search for Chapter/Procedure titles and sub-sections within Chapters.

It will provide the best results if you know the title of the chapter or sub section, or if you have a good idea what the title is.

You may have to try different or alternative spellings/terms before you get the result you are looking for.

9. Register for Updates

We recommend that you register with us to automatically receive notification when the procedures are updated, and be informed about the briefing papers we regularly publish.

Click on the ‘Register for Updates’ button on the left side of the screen, to complete and send your details to us.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

11. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Leeds Children’s Social Work Services.

12. Printing and Retaining Copies

The procedures should normally be viewed online but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure.

Please note, copies may be printed for reference only, they may NOT be retained for more than 3 working days or used for any other purpose.